To start a return or shipping claim, go to our customer portal here.

Return Policy
NO RETURNS will be accepted on custom orders, carved out cruisers, or any limited edition merchandise.

EU customers have a 14-day return window in accordance with consumer protection laws. However, return eligibility depends on the specific product purchased, as some products may not qualify for returns or may be subject to different conditions.

Returns on all other merchandise have a 30 day window from the date of delivery. If an item is damaged, we must be notified within 2 days of delivery with proof of damage provided. If 30 days have gone by since date of delivery, we can’t offer a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Non-returnable items: 
Custom Items, Limited Edition Boards, and Gift Cards 
To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)
NO REFUNDS will be given on custom items, limited edition items, or gift cards. 
The shipping cost of return items is the responsibility of the customer. 
Once your return is received and inspected you will be notified of the approval or rejection of your refund. 
If you are approved, then your refund will be processed and a credit will automatically be applied to your original method of payment within 7-10 days.

Late or missing refunds (if applicable) :
If you haven’t received a refund that you were approved for, contact the card associated with the return - it may take some time before your refund is officially posted. 
If you’ve already contacted the card company and you still have not received your refund yet, please contact us at info@bearwalker.com.

Sale items (if applicable)
Sale Items are a final purchase item. No refunds or returns are allowed.

Exchanges (if applicable) 
Limited Edition items, Custom Orders, and Gift Cards are not eligible for exchange. Customers are responsible for shipping on eligible item exchanges. To start an exchange, please go to our customer portal here. Once your exchange has been approved, please see the "SHIPPING" policy.

Gifts 
Only applicable for stock items: See "RETURNS" and "REFUNDS" policies. 
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later,  a refund will be sent to the gift giver.

Shipping 
To return your product, please go to our customer portal here.
If you purchased Checkout+, your return label will be covered, if not the customer is responsible for paying shipping costs for return items. Shipping costs are non-refundable.
We don’t guarantee that we will receive your returned item and we are not responsible for lost returns.